Contact & Support

Contact Illustar

Use this form for customer support, commercial enquiries, licensing, privacy and legal communications.

Response time As soon as possible; weekends and holidays may take longer.

Written support English and Italian.

For order support, please include:

Never send passwords or complete payment-card details.

Complete the fields below. The more precise the information, the faster we can help.

Full name

Email address

Company or studio — optional

What can we help with?

Order number — optional

Product name — optional

Reference or file link — optional

How can we help?

I have read and accept the Privacy Policy.

Missing downloads, broken links or damaged files.

Standard or Extended licences, upgrades and permitted uses.

Duplicate purchases, refunds and order corrections.

Billing documents, VAT details and fiscal information.

Custom licences, exclusive rights, logos and special uses.